Photocad Online shop:

frequently asked questions

Here you will find answers to frequently asked questions about the Photocad online shop for SMT stencils and accessories.

Do you need assistance?

We are happy to help via phone:
+49 – (0) 30-56 59 69 8-0
(Monday – Friday, 6:00 a.m. – 10:00 p.m.)

Janina Malchin


Configure your SMD stencil individually in our online store and add it to your basket. If you need any further accessories (archival sleeves, cleaning products, etc.), add them as well. Finally, enter your address and payment method, then submit the order – and you’re done! Your details will then be checked and you’ll receive an order confirmation. If you order before 12 noon on a workday, you’ll receive your order on the next working day. We also provide a specific delivery window for accessories.

Simply use the configuration tool built into our online store to quickly and easily set all desired parameters and specifications such as product range, format, material, surface, and many more. You can upload the stencil layout as a ZIP or RAR file.
It’s worth knowing that you can save your settings as a template to reduce the time taken to place orders significantly in future. In addition, you can adapt your saved templates for future orders as you see fit.

The following payment methods are available in our online store: Payment against invoice, PayPal, or instant bank transfer.

To ensure rapid, reliable delivery, we generally ship goods using UPS. The following shipping methods are available: collection in person, UPS Standard, UPS Express Saver, UPS Express, and UPS Express Plus. Upon request, we’ll be happy to ship goods by any method you wish!

As standard, we ship to Germany, Austria, and Switzerland, and are happy to ship to other countries upon request.

If we receive an order for SMD stencils before 12 noon on a working day, we will prepare the order on that day, so that it is delivered by UPS on the next working day. It’s also possible to collect in person until 10 p.m. on the day of order, if you need or want to receive your order on the same day.

If you’re struggling with what to do, you can get in touch with us by phone on +49 30 5659 6980. We are always available on working days between 8 a.m. and 10 p.m., and of course, you can also send us an e-Mail at mail[at]photocad.de.