Service
The excellent
photocad service
- Fast production and delivery of the highest quality
- Personal and reliable support
- innovative tools such as the product advisor
- CO2-neutral production and climate-conscious corporate management
- Secure shopping in a certified online store with the highest rating
- Permanent customer benefits via cashback system
- SMT stencil express delivery with delivery guarantee
Do you need SUPPORT?
We will be happy to help you personally.
Mon-Fri
By phone or e-mail
+49 – (0) 30-56 59 69 8-0
Janina Malchin
Product help
SMT SCHABLON Simply CONFIGURATE
If you are not sure which product line suits your requirements, use our product advisor and calculate the optimum SMT stencil for your application in just a few steps.
Web app
ALL-ROUND SERVICE FOR SMT STENCILS
With our PhotocadCALC app, you can easily configure your SMT stencil on the go and order it directly from the online store. You can also get product and company news straight to your phone.
The app is available for Android and iOS.
Order overview
All orders at a glance
Would you like to view the status of your order or manage it? Log in to your customer account or register .
Feedback
Your opinion is important to us
We always strive to provide you with top service and the best quality. If something does go wrong or you have something on your mind, please send us your feedback.
FAQ
- Optimal SMT stencils for every application
- Uncomplicated and fast online ordering
- Suitable accessories for the care and storage of SMT stencils
- Reliable and fast delivery of the highest quality
- An exceptional price-performance ratio
- Fast and personal support and service
Configure your SMT stencil individually in our online store and then add it to the shopping cart. If you still need accessories (archive bags, cleaning agents, etc.), add them to your shopping cart. Finally, enter your address and payment method and send the order – done! Your data will then be checked and you will receive an order confirmation from us. You will receive your order the very next working day, provided you order by 12 noon on working days. We specify a separate delivery date for accessories.
You can quickly and easily set all desired parameters and properties such as product line, format, material, surface and much more directly within the online store using our configurator. You can upload the template layout as a ZIP or RAR file.
Good to know: You can save your settings as a template to significantly reduce the time required for future orders. You can also adapt your templates as required for new orders.
The following payment methods are available in our online store: Amazon Pay, PayPal, Klarna (formerly Sofortüberweisung) and on account.
For reliable and fast delivery, we generally ship via UPS. The following shipping methods are available to you: self-collection, UPS Standard, UPS Express Saver, UPS Express, UPS Express Plus. On request, we are happy to ship individually, just as you wish!
We ship within Germany, Austria and Switzerland as standard and are happy to ship to other countries on request.
Orders for SMT stencils that reach us by 12 noon on working days will be manufactured on the same day and delivered by UPS on the following working day. It is also possible to collect your order yourself by 6 p.m. on weekdays if you wish to receive it on the same day.
If you get stuck, you can contact us by telephone on +49 30 5659 6980. You can reach us at any time between 06.00 and 22.00 on weekdays. Of course you can also send us an e-mail to mail[at]photocad.de.
The CO2 emissions generated by the company’s activities were determined by ClimatePartner and offset via an internationally recognized climate protection project. Photocad has decided to support a water treatment project in western Kenya, for example to improve the quality of drinking water without burning firewood. The project delivers measurable emissions reductions and is reviewed regularly.
-
Our ClimatePartner ID: 12299-1611-1001
